Online shopping is the “in” thing nowadays as there are lots of customers opting for this convenience. However, there is a growing problem on how to deliver the orders in the most convenient and affordable way. For long distance shipments, the journey has been optimized. It’s where the efficient global networks come in, which have been in business for several years. The final mile carrier is focused on the customer’s doorstep, which can cost expensive. Most delivery networks are designed to suit the various door-to-door businesses of e-commerce. The process may be long and draining, but it’s important to reach the customer’s preferred location.
A recent survey proved that customers prefer quick, flexible deliveries. If their recipients receive the packages fast, it can surely be attractive to those wanting such service. In fact, many customers prefer to pay more for same-day or immediate deliveries. They seek convenience in the deliveries from anywhere around the world. However, the strategies are different from whatever places you are in the world. The main goal though is to put a convenient perspective and overcoming operational obstacles for a reasonable price. Customers also intend to be happy with their customer service expectations. So, here’s some ideas on how the final mile carrier is tackled by transportation retailers.
- Thinking more than the doorstep to avoid failed deliveries: When people are not around in their homes to receive the deliveries, the courier will make repeated trips just to have the package delivered. This may add cost or make the customer choose to pick up the item from an inconvenient location. In some developed countries, customers may need to pick up the item through deployment of lockers.
- Coping with a lack of last-mile players: The final mile carrier may be considered different in developing countries while making some aspects of delivery simpler and easier. However, for some countries, this can be inconvenient for both the company and the customers. Unlike developed countries, it is usually done by small and medium-sized delivery services. This may result in having a motorbike courier to deliver the parcels at insignificant costs.
For most affluent countries, the final mile carrier can cost expensive but will guarantee delivery services are handled and received in safe hands.