People who were shocked and terrified to be seeing issues with their iPhone X’s and their Apple Macbook Pro’s were turning to phone and PC repairs in Perth and across the globe in order to deal with the matter.
Tech giant Apple, the company behind these products, quietly repaired eligible customers’ devices, with the offer receiving no fanfare at all. The fixes were to deal with the issues with the touch functionality of the iPhone X and hard drive issues with the 13-inch Macbook Pro, which led to either data loss or outright drive failure.
According to a statement from the company, they determined that some units of the iPhone X model experienced touch issues thanks to a component that was failing on their display modules; specifically, certain devices were not always responsive to touch input, others responded despite not even being touched.
On its support page, related to the issue, Apple stated that it would replace the display module on eligible devices, free of charge, but that no other iPhone models were part of the program.
As for the Macbook Pro, which saw quite a few trips to PC repairs in Perth and across the world, certain units of the laptop, specifically, the 13-inch, 3-ported 2017 Two Thunderbolt iteration, had an issue that resulted in either data loss or drive failure, Apple reports. According to the company, it affected certain units sold between June of 2017 and 2018. Apple’s support page, naturally, listed down details on the matter. Additionally, part of the fix was the complete erasure of the drive, with Apple adding that any files corrupted prior to the service would not be restored.
This is only one of the more recent missteps made by the tech giant, which has been suffering from a chain of uncharacteristic and troubling slip ups in the past few years, like faulty Macbook keyboards, swelling Apple Watch batters, and two particularly infamous cases; the error 53 saga which made the iPhone unusable, and the iPhone throttling controversy, in which the company openly admitted to deliberately throttling, or slowing down, older iPhone models.